Need for Employee coaching to increase performance -by Dr.Isabel Perry, 21stCenturySafety

Coaching is an important part of any effort to bring out the best in employees. Coaching as a formal endeavor might be relatively new to some organizations, but it has been around for a long time. Top athletes have personal coaches to help them improve what they do and compete to be the best. Opera singers, actors, and public speakers hire people to coach them. Name an obscure occupation and chances are there's a coach for it.

Coaching is a key skill that contributes to the development of an organization's most valuable asset.....the PEOPLE.

A coach's key role is to help an individual improve what they are doing. They do this by giving the person they are coaching helpful, productive feedback about their performance. They help them develop a plan to improve their skills and achieve their best. You do not have to be an expert in the field to be a good coach. You just need to want to help someone achieve more. Many of the best coaches in sports were only average performers.

In business or organizational work, coaching is connected with professional development. The process usually involves the individual first identifying areas for improvement (with the help of the coach) and then developing skills or competencies on the job, backing that up with informal or formal training sessions or even college courses.

Research has shown that there are seven competencies or factors that contribute to good coaching. These competency categories represent the skills involved in effective coaching. Each is explained briefly in the paragraph under each respective heading. Every statement in each category can serve as an aspirational goal for those wishing to improve their skills in specific areas.

  1. Empathizing Ability Try to be as positive and sincere as possible in all your conversations with people and be sensitive to people's feelings or emotions as well as their words. Try to develop as much trust as you can, and make sure that you meet any commitments you make and that your deeds match your words.
  2. Listening Skills Give people whom you are seeking to coach your full and sincere time and attention. Focus on their needs, and listen for as long as possible with minimal interruption. Play back what you hear from time to time to demonstrate that you have heard properly. Do not let your mind wander.
  3. Capacity to Confront and Challenge Develop a set of useful general questions that you can ask of people to help them reflect upon whether their current approach or actions represent the best they can achieve. Use your questions to encourage people to solicit feedback from others and to see this as a healthy part of personal growth and learning.
  4. Problem- Solving Ability Find ways to focus those you are trying to coach on facts that they might have missed, and suggest tools and methods that might help their problem or analysis process. Guide them to challenge their assumptions and even the supposed inevitability of some of the outcomes they foresee.
  5. Feedback Skills Progressively build a logical, clear, and concise performance appraisal and find suitable times and places to feed it back to them genuinely and without unduly "softening" it. Use analogies, metaphors, and examples to illustrate what you mean, and follow up to make sure your message has been understood.
  6. Capacity to Empower Look for a variety of new learning opportunities for people around you, and describe them without specifying the exact approach and outcomes that might be taken. Support people when they make minor or understandable mistakes and reward hard work, innovation, and efforts to stretch personal boundaries.
  7. Mentoring Skills Learn as much as you can about the individuals you work with, including their beliefs and values, and gently discover whether mentoring might assist them. Look to create well-matched mentoring relation- ships by drawing on your experience or the experience of others so you can provide good guidance and support.

Hopefully, you found this information an asset to your professional skill-set. Please share, like and, above all, comment with additional information that will contribute to the subject matter. If you want to improve your organization's skills, build your own custom workshop by selecting your own subject matter. Any questions? Contact me directly. I look forward to it.

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